Our emails are getting more impolite and that might be a problem
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Last week, a friend asked me a question that I should have been able to answer straight away. Because it was close to the end of the UK tax year on Apr 5, he had to write a grovelling letter to Her Majesty’s Revenue & Customs.
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He had no way of knowing which tax official would see the letter, but he was sure that the document should be faultlessly polite, which is why he asked: “Should I start it with ‘To Whom It May Concern’? Or does no one write that anymore?”
At first, I thought of telling him: Goest ahead with thy ye olde salutation. Using it might suggest that he was of a certain age and hopelessly past it — modern life-wise — but for tax office purposes, this could be a good thing.
Then I realised that not only had it been a long time since I had last seen the “To Whom” phrase, but I was also getting a lot more work mail that began with no salutation at all.